Student Portal Napier University

IT Support

Student speaking to an Information Services staff member at the JKCC Helpdesk.

IT Support

You'll get IT support from our IS Service Desk 24 hours a day, 7 days a week.

We also provide a range of online materials to help you use our IT systems.

Here you'll find our contact details, links to all our online self-help resources and information about our services.

You'll also get guidance on how to stay safe online.

Contact us

Contact the IS Service Desk for 24/7 telephone and email IT support:

Email: ISServiceDesk@napier.ac.uk
Phone: +44 (0)131 455 3000
Log a support call: go to napier.unidesk.ac.uk, click Use Self-Service Portal and New Call - track your call using your reference number

The IS Service Desk is open Monday to Friday, 8:45am - 4:45pm.

Outwith these hours IT support is provided by the NorMAN Helpline, in this case you'll receive a response from e59.servicedesk@normanmanagedservices.ac.uk.

Support calls logged via the UniDesk Self-Service Portal will be handled during the IS Service Desk opening hours.

You can also get face to face help at our JKCC helpdesk - find out more on the Computers on Campus page.

Festive Opening Hours

Our Computer Suite and IS Service Desk opening hours will change during the festive period: Monday 16 December 2024 to Sunday 12 January 2025.

Our standard opening hours can be found on the Computers on Campus page.

Merchiston campus at winter warmer event

Get Connected

Do you need help:

setting up Multi-Factor Authentication (MFA)
connecting to the free University Wi-Fi (eduroam)
downloading and logging in to the Edinburgh Napier App,

or do you have a question about the University’s computing services?

If so, come along to one of our Get Connected drop-in sessions running from Monday 20 January until Friday 7 February 2025.

Student holding a mobile phone which displays the Edinburgh Napier app

Student standing over a computer screen, getting assistance

New Students

All you need to know about using our IT services both on and off campus.

Student using a computer in the JKCC at Merchiston

Computers on campus

Learn about the computers we have available for you to use on campus and how to borrow a laptop.

A student standing in front of the printers, using it to scan a piece of paper

Print, Scan, Copy

Find out how to print, scan and copy on campus using our Multi-Function Devices (MFDs).

How do I

Find out how to access and use all our online services and software both on and off campus.

Service Status Screen

Something not working? Check the status of our online services.

Information Security graphic with red padlock

Stay safe online

Find out how to manage your password and stay safe online.

Book a computer

Booking a computer on campus is made easy thanks to our Resource Booker system.

Student using the Edinburgh Napier app on a mobile phone.

Check in to class

Find out how to check in to your classes.

Studying off campus

Find out how to log in to all the University’s online services off campus using the Edinburgh Napier app and even install a virtual Edinburgh Napier desktop on your own device.