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 About Us and Contact

Have a quick question? If so then why not see our top 10 Quick answers, your answer might be already there! If this doesn't solve your problem, here is how to contact us:

​About the IS Service Desk


Information Services provide telephone and email support to staff and students 24 hours a day, 365 days a year!

UniDesk Self Service is now available enabling you to log and track calls anytime from anywhere 24/7!  Please note:  all calls logged via self service will be handled during our advertised opening hours which can be found here. 

Do you have a question about any of our services? Check out our askNapier Knowledge Base.

During core hours the IS Service Desk will provide telephone and email support, Mon - Fri 8.45am -8pm and Sat/Sun from 8.45am - 5pm. Outwith these hours the telephone and email support will be provided by the NorMAN Helpline: During these hours you will receive a response from More information about NorMAN can be found at:



Contact Us

Log & Track your own calls!                       

To find out how to log and track calls and for more information on UniDesk visit askNapier and search for "UniDesk".
Tel: +44 (0)131 455 3000
Tweet: @EdNapITSupport 
Check the status of our services here!
Get in-person help at any of the following locations. Please click on the image to view the opening hours:
​JKCC (Jack Kilby Computing Centre)
Merchiston Library​

Craiglockhart Library


 Sighthill Library

IT Support Tool Guide

Submit queries, files and  desktop screenshot directly to us from your pc




Helpful Links​

Library Opening Hours​


Password Manager

Password Image 

 ​Quick Answers

Frequently asked questions 

Service Status

Service Status 




Information Services Survey Tool - Now Live!



 Page Viewer



Please be aware that the IS Service Desk employ a secure third party, Customer Thermometer, to collect feedback on the service you receive from the University's IS Service Desk. Find out more...
The information is only used for the purpose of managing feedback responses and will not be used for any other purposes or added to any mailing list. We value your feedback and privacy.
If you would like further information please see Customer Thermometer's security and privacy policies.
If you'd prefer not to receive these emails please let us know by calling x3000 or by emailing

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