IT Support
 
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Student speaking to an Information Services staff member at the JKCC Helpdesk.

IT Support

You'll get IT support from our IS Service Desk 24 hours a day, 7 days a week.

We also provide a range of online materials to help you use our IT systems.

Here you'll find our contact details, links to all our online self-help resources and information about our services.

You'll also get guidance on how to stay safe online. 

 
 

Contact us

Contact the IS Service Desk for 24/7 telephone and email IT support:

The IS Service Desk is open Monday to Friday, 8:45am - 4:45pm.

Outwith these hours IT support is provided by the NorMAN Helpline, in this case you'll receive a response from e59.servicedesk@normanmanagedservices.ac.uk.

Support calls logged via the UniDesk Self-Service Portal will be handled during the IS Service Desk opening hours.  

You can also get face to face help at our JKCC helpdesk - find out more on the Computers on Campus page.

Go to the Computers on Campus page Log a support call
 
 
A view over Edinburgh's skyline from Calton Hill, with Princes Street and Edinburgh Castle in the background

Easter Opening Hours

Our Computer Suite and IS Service Desk opening hours will change for Easter weekend from Friday 18 April to Monday 21 April 2025 inclusive. 

Our standard opening hours can be found on the Computers on Campus page. 

 

 

Go to the Easter opening hours
 
 
Student standing over a computer screen, getting assistance

New Students

All you need to know about using our IT services both on and off campus. 
Student using a computer in the JKCC at Merchiston

Computers on campus

Learn about the computers we have available for you to use on campus and how to borrow a laptop.  
A student standing in front of the printers, using it to scan a piece of paper

Print, Scan, Copy

Find out how to print, scan and copy on campus using our Multi-Function Devices (MFDs).
 
 
Student at JKCC helpdesk

How do I

Find out how to access and use all our online services and software both on and off campus. 
Student working on mobile phone

Service Status Screen

Something not working? Check the status of our online services. 
Information Security graphic with red padlock

Stay safe online

Find out how to manage your password and stay safe online. 
 
 
Students working on computers

Book a computer

Booking a computer on campus is made easy thanks to our Resource Booker system. 
Student using the Edinburgh Napier app on a mobile phone.

Check in to class

Find out how to check in to your classes. 
Student working off campus

Studying off campus

Find out how to log in to all the University’s online services off campus using the Edinburgh Napier app and even install a virtual Edinburgh Napier desktop on your own device.