IT Support
You'll get IT support from our IS Service Desk 24 hours a day, 7 days a week.
We also provide a range of online materials to help you use our IT systems.
Here you'll find our contact details, links to all our online self-help resources and information about our services.
You'll also get guidance on how to stay safe online.
How do I
Service Status Screen
Something not working? Check the status of our online services.
Stay safe online
Contact us
- Email: ISServiceDesk@napier.ac.uk
- Phone: +44 (0)131 455 3000
- Log a support call: go to napier.unidesk.ac.uk, click Use Self-Service Portal and New Call - track your call using your reference number
- Tweet: @EdNapITSupport
The IS Service Desk is open Monday to Friday, 8:45am - 5pm.
Outwith these hours IT support is provided by the NorMAN Helpline, in this case you'll receive a response from it.normanhelpdesk@northumbria.ac.uk.
Support calls logged via the UniDesk Self-Service Portal will be handled during the IS Service Desk opening hours.
You can also get face to face help at our JKCC helpdesk during Trimesters 1 and 2 - find out more on the Computers on Campus page.
Log a support call
New Students
Computers on campus
