Student at IS Helpdesk

IT Support

You'll get IT support from our IS Service Desk 24 hours a day, 7 days a week.

We also provide a range of online materials to help you use our IT systems.

Here you'll find our contact details, links to all our online self-help resources and information about our services.

You'll also get guidance on how to stay safe online. 


Easter Opening Hours

Our Computer Suite and IS Service Desk opening hours will change during the Easter period:  Friday 7 April to Monday 10 April 2023. 

Our standard opening hours can be found on the Computers on Campus page



Go to the Easter opening hours

Contact us

Contact the IS Service Desk for 24/7 telephone and email IT support:

The IS Service Desk is open Monday to Friday, 8:45am - 5pm.

Outwith these hours IT support is provided by the NorMAN Helpline, in this case you'll receive a response from

Support calls logged via the UniDesk Self-Service Portal will be handled during the IS Service Desk opening hours.  

You can also get face to face help at our JKCC helpdesk - find out more on the Computers on Campus page.

Go to the Computers on Campus page Log a support call