Microsoft outage - services unavailable

Latest update: 12.05pm

Email services are now slowly being restored but there will be a considerable backlog of email to process due to the scale of the outage. We expect this to take a day or two to stabilise.

Some of our student services may still be impacted, including email, and we thank you for your patience and understanding as we work through options.

Some Microsoft 365 services continue to be affected by a global outage, including some here at Edinburgh Napier and universities across the country. Our IS team is in contact with Microsoft and we will provide updates when we have them.

Teams, Sharepoint, OneDrive, Word, Excel and other online applications within Microsoft 365 appear to be working, although may run slowly or be unstable.

What should I do?

• For peace of mind, you can save documents to your local device, H: or S: drives and re-upload to Sharepoint or OneDrive when services fully return.
• You can still draft emails in Outlook, save these and send them when services are restored.
• You can also continue to access your calendar through Teams and this will allow you to join existing meetings.
• Please be vigilant for any approaches by individuals claiming to be from Microsoft as scammers may attempt to exploit the current situation.
• The IS Service Desk is available, and can be contacted on 0131 455 3000 or you can log a call directly at napier.unidesk.ac.uk
• Moodle is operational and you can continue to submit assessments through this, but confirmation emails might be affected.

We will continue to update this page as new information becomes available.