mobile icon

  Email (Office 365)

Please type your question below.

Student Email

Your Office 365 student email account is an online (“cloud”) email service from Microsoft.  It offers:
  • 50 GB of mail storage (your email quota)
  • 1TB of data storage via OneDrive
  • Other collaborative features, such as Exchange calendars.  

Please be aware of the following:

  • Office 365 email is hosted by Microsoft in the Cloud. The University does not take a separate backup of the email service. The only (general access) student data areas that we back up are H: drive which should be used for data storage.
  • Deleted items from mailboxes may be recoverable but if items are deleted in a folder then the folder structure will not be restored when attempting to recover the files (i.e. they are restored into a flat file structure in the inbox).
  • If you delete items from within the Recover Deleted Items dialog box there is no way to retrieve them.


Frequently Asked Questions

Do you have a question about your student email account?

Use the askNapier search box on the right to search our Knowledge Base or click on a link below:


Further Help and Information

For information on your OneDrive for Business account go to the OneDrive page.  
For online help use the in-built help within Office 365, you can also visit the Microsoft website.
For email and telephone support contact the IS Service Desk:
Tel: +44 (0)131 455 3000
Email: | Edinburgh Napier Mobile App