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 Student Charter

At Edinburgh Napier University, we want staff and students to work together to improve the quality of your learning experience. To achieve this, we all have a responsibility to each other. This charter explains this responsibility and sets out the level of service you can expect while you are studying with us. It also says what we expect of you.​​​​​

Student Charter for Taught Programmes 2019/20

Our Student Charter helps ensure that you, our students, work together with our staff to be the best we can be, making Edinburgh Napier University a great place to study and learn. We want you to be ambitious and to actively participate in your learning, professional development, citizenship and broader student life opportunities.

We put our students at the heart of our community and everything we do. We are committed to providing the environment, experiences and facilities that help you to succeed, whatever your background and whatever your ambitions. 

Your Learner Journey

Our commitments

We will employ high quality academic staff, who will be knowledgeable, motivating, and will stretch you to achieve your full potential. We will deliver programmes which are attractive and relevant to employers, stimulate innovation, enterprise, confidence and curiosity.  We will work in partnership with you to achieve this.

We will design and deliver appropriate assessments which support your learning and development, which are fair, transparent, varied and effective.  To help you plan effectively we will publish your exam timetable six working weeks before the exams begin.

We will offer you regular, useful, timely and constructive feedback on your assessments and progress. This will encourage autonomy and opportunities for self-reflection.  We will provide formal feedback on assessments within three working weeks of the final submission deadline. We will listen and respond positively to your feedback on academic and non-academic issues that affect your student experience and time with us.​

Your commitments

We want you to have a professional approach aligned with our Student Code of Conduct. To achieve your best results you’ll attend all scheduled events, mindful that on campus events will usually be timetabled between 9am-6pm (9am-1pm on a Wednesday).

We want you to arrive well-prepared for participating fully in class, while seeking advice if you are having difficulties.  We want you to engage positively with your academic studies, the broader curriculum, your fellow students (regardless of background and culture) and with other opportunities that support your academic, professional and personal growth.

We want you to use assessments as a tool for learning and reflection. You will need to adhere to the University’s regulations and procedures, which you can access on myNapier.

We want you to engage positively with the feedback you receive and to routinely engage in evaluations of learning, assessment, services and your student experience so that we can enhance our services and programmes of study for the benefit of you and future students.

Your Student Voice

Our commitments

We value student representation as one of the key routes to enhancing the quality of your student experience.  We are committed to working in partnership with Edinburgh Napier Students' Association (ENSA) to enable student-focussed and effective forums through which students' ideas and aspirations on your student experience can be explored and addressed.   

We will maintain an accessible, reasonable and straightforward complaints system.  We will take your concerns seriously, responding appropriately and within good time.  Whenever possible, we will seek to informally resolve any difficulty at the point of origin.

Your commitments

We want you to engage positively with the democratic forums and processes provided for our students to contribute to discussions and decisions on their experiences and the support provided. 

We want you to consider becoming a representative at programme, School and senior level and to seek elected office at ENSA and to engage with student representatives so that they can articulate your views.

We want you to let us know if a problem may be developing, so that we can informally resolve any difficulty in the first instance and support you appropriately.  We also want positive feedback where things are working well, so that we know to continue.

Our University Community

Our commitments

We are committed to ensuring the university is an open, supportive and inclusive community, in which bullying, harassment or prejudice of any kind, will not be tolerated or permitted.

We will provide an excellent and comparable academic experience for all our students, to offer support services that are easily accessible and which recognise the diversity of needs within our student community. We will improve our services in response to student feedback, to supply relevant and up-to-date information, and to adhere to the highest professional standards in all of our dealings with you.

We will provide our students in Edinburgh with access to a range of high-quality facilities.  We will provide spaces and facilities to encourage extra-curricular social and sports activities with other students, promoting a sense of community and belonging. Our physical and virtual environments will be modern, appropriate and support your learning.

We actively welcome students from a wide variety of backgrounds, cultures and countries, promoting inclusion through flexible entry, exit and transition points. We will use technology to support individuals’ needs.

We will offer you an education which looks beyond the immediate goals of a qualification and a job, and prepares you for careers and lives as both rounded citizens and independent, critical thinkers.

Your commitments

We want you to be proud of your university, building a community where everyone feels valued.

We want you to be responsible and professional, proactive in seeking help and information.  It is important that you become familiar with your programme handbook, University regulations and procedures.

We want you to engage with opportunities which help you to develop your understanding of society's economic, social and cultural needs, to demonstrate active citizenship and ethical understanding and behaviour.

We want you to respect and value differences, contributing positively to the learning of others and to recognise diversity and internationalisation as opportunities for growth.

We want you to enjoy your time at Edinburgh Napier by making the most of extra-curricular opportunities, including participation in ENSA clubs and societies, with an awareness of how such activity supports your personal development and future employability. ​ 

At Edinburgh Napier University we expect all members of the University community to help create and maintain an open, supportive and inclusive environment. The Student Code of Conduct​ provides more information on what is expected from you.

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