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  Policy and Guidelines

Find out what you need to know about confidentiality, data protection and records.

The Counselling Service has a strict code of confidentiality and will not pass on any information regarding your counselling unless in exceptional circumstances. Counsellors have a duty of care towards students and work to the Ethical Framework for Good Practice of the British Association for Counselling and Psychotherapy.

You can view the BACP ethical framework here.​

Follow this link to the Counselling & Mental Wellbeing contract​. This also outlines how we deal with cancelations and non-attendance​.

1-2-1 Wellbeing Advice Drop-in

Our Wellbeing Drop-in is now running as a phone-based service on Friday 10am-12pm. (Please note that for students who are out with the UK our communication with you will be via email only).

To access the Drop-in you will need to email with the following information as outlined below:

  1. Your name:
  2. Date of Birth:
  3. Matriculation number:
  4. Telephone number:
  5. GP details (if you are registered with a GP):
  6. Current address (this is where you residing at the moment):
  7. You consent to use phone support and understand the potential limitations of confidentiality. Yes/ No
  8. You understand that we are  providing support from home and you agree to receive support in this way. Yes/ No
  9. You are able to meet with your counsellor/adviser in a confidential space i.e. a room where you cannot be overheard and is private.  Yes/ No
  10. Please confirm that you understand our confidentiality and GDPR information (see below) Yes/ No
  11. For students outwith the UK please confirm that you understand that our communication with you will be via email. Yes/ No 

If you have answered ‘’No’’ to any of the above you cannot access the Wellbeing Drop-in at this time this time, but we will email you back with other services and support options.​

Drop-in: Confidentiality Policy and service information

Due to current social distancing guidance and campus closure, please note that our practitioners will be phoning you from their home. Due to the use of phones, we cannot guarantee absolute confidentiality (in the unlikely event of phones being hacked). In addition, we have taken all reasonable measures to ensure that the space our practitioners are using is confidential, however others might be in their residence.

The wellbeing phone drop-in is a confidential service and we will not share the content of these meetings with others. However, to ensure safe and ethical practice we may break confidentiality in certain circumstances. Examples of this include, but are not limited to:

  • If a court orders a student’s notes to be made available for a criminal investigation/court case
  • Where the counsellor believes that you or someone else is at risk of serious harm to yourself or others

For more information please consult our page on MyNapier​.

Drop-in: Data Protection Policy

This informs you of how we store your data.

The Counselling and Mental Wellbeing team keep a record of all student’s attendance at drop-in sessions in accordance with British Association of Counselling and Psychotherapy Guidance, and GDPR legislation.

This will be used:

  • To ensure safe and ethical practice
  • For statistical purposes
  • To track students journey through the service

For more information please consult our page on MyNapier.​​

When we might break confidentiality
Nursing & fitness to practice
Record keeping and data protection
Child Protection & Serious Risk
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