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  FAQs

FAQs about Counselling and Mental Wellbeing

General Questions about Counselling and Mental Wellbeing

How do I arrange an appointment with a Counsellor or a Mental Health Adviser?
What will happen AT MY FIRST service assessment appointment?
What will happen AFTER MY FIRST service assessment appointment?
​Are the counsellors and mental health advisers qualified?​
Can I provide feedback about my experience?
Can I request a male or female counsellor?
Can the counsellors or mental health advisers provide me with a supporting letter for extenuating circumstances/deferral of assessment/ extension?
Do I have to pay for the counselling and mental wellbeing service?
Is the Counselling and Mental Wellbeing Service confidential?
What do I do if I want to make a complaint?
What is CBT?
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