Student at iPoint

iPoint & Reception

Your campus iPoint & Reception is your first point of contact for information, advice and support.

The iPoint & Reception provides you with access to a range of services and support such as help with your student card, requesting confirmation of studies letters, and at our Craiglockhart campus - answering your programme administration queries and submitting coursework.

You will find the iPoint & Reception near the entrance of each of our main campus buildings.

 

Support from your iPoint & Reception

Craiglockhart

Find us: to the left of the main building entrance

Phone us: +44 (0) 131 455 4616

The iPoint & Reception at Craiglockhart provides a range of services including:

  • Receiving items from students where special arrangements are agreed, e.g. coursework
  • Receiving programme related forms
  • Assisting with student card queries
  • Providing advice on the student Council Tax Exemption
  • Producing and printing when needed bank, jury letters, confirmation of studies letters and transcripts
  • Assisting/signposting general queries from Students and Visitors
  • Assisting with initial enquiries about matriculation, module enrolment, timetables, Moodle access, and referring to School Office contacts as appropriate.

Merchiston

Find us: to the right of the main building entrance

Phone us on: +44 (0) 131 455 2412

The iPoint & Reception at our Merchiston campus provides a range of services including:
  • Issuing student cards
  • Providing advice on the student Council Tax Exemption
  • Producing confirmation of studies letters
  • Producing bank letters.
School Offices provide the following services:
  • Receiving coursework
  • Receiving programme related forms
  • Answering enquiries about module selection and enrolment, timetables, results, suspensions and transfers,  matriculation, Moodle access and extenuating circumstances.
You'll need to visit the right School Office for your programme:
  •  School of Arts & Creative Industries - Room C81A
  • School of Computing - Room C34
  • School of Engineering & the Built Environment - Room C81B

Sighthill

Find us at: LRC1

Phone us at: +44 (0) 131 455 3555

The iPoint & Reception at Sighthill provide a range of services including:

  • Assisting with student card queries
  • Providing advice on the student Council Tax Exemption
  • Receiving programme related forms
  • Producing confirmation of studies letters
  • Producing bank letters
  • Producing Jury Service Exemption Request Letters
  • Assisting with initial enquiries about matriculation, module enrolment, timetables, Moodle access, and referring to School Office contacts as appropriate
  • Collection Point for various course related items where special arrangements are agreed e.g. nursing/midwifery student name badges.

 

Contact us

If you have a question about your iPoint & Reception or the services we provide, please contact us by email or phone in the first instance. 

We can be contacted 8:45am - 5pm, Monday to Friday:

Email: iPoint@napier.ac.uk - please ensure you include your student (matriculation) number, name, and contact phone number
Phone: +44 (0) 131 455 2929

The opening hours of each physical iPoint & Reception can vary between campuses.  

If you require IT help visit the IT Support pages, the iPoint & Reception is not able to provide assistance with IT related matters.

Visit the IT Support pages
Staff member at iPoint

iPoint & Reception frequently asked questions

What is a PDT?

A Personal Development Tutor (PDT) is a member of the teaching staff who is assigned to you personally.

You should be told who your PDT is within your first few weeks at the University, but you can ask your Programme Administrator if you're not sure.

Your PDT should be your first point of contact if you have questions about course materials.

Your PDT will also offer support and advice if you are struggling with work or want to discuss your progression at the University.

What is a Programme Administrator?

A Programme Administrator is the member of staff who supports the Academics on a particular course of study.

You will often be introduced to them during week one inductions as part of your programme team. If you are not aware of who your Programme Administrator is, you can find out at the iPoint & Reception or ask your PDT or Programme Leader.

Your Programme Administrator is your first point of contact for any course specific queries. They can answer most questions or direct you to the correct member of staff or department.

Your Programme Administrator can produce custom letters for you, in addition to answering questions about most University procedures.

What is a Programme Leader?

A Programme Leader is the Academic in charge of your particular course of study. They will be able to advise you on many different aspects of your studies.

You will be introduced to your Programme Leader during your Week 1 induction and their name will be in your Programme Handbook.