Making the most of your support

We are here to help you make the most of your support at Edinburgh Napier. You will find practical information to help you while you are studying and ensure you get the best opportunities to achieve your goals.


If you have a disability or health condition for which you require support, you are strongly encouraged to speak to a Disability Inclusion Adviser about your support needs at the earliest opportunity.

Our ambition as a University is to become as inclusive as possible. That will mean that, as much as we can, we look to make sure support is available without you needing to apply for additional funding.

As a first step while you settle into your new course and as we get to know you, we will normally look to match whatever support you have had at school or college. If you have had a support plan in the past, it is always helpful if you can bring that to your first meeting with one of our Advisers.

This first meeting is important, even if you have included information on your UCAS or direct entry application form, or you have mentioned your difficulties to an academic member of staff. We can help you look ahead, predict any difficulties you might experience because of how your course is taught and assessed – or because of how Edinburgh Napier operates generally – and take steps to help you avoid any of those problems.

Please note that support, including exam adjustments, are only put in place once you have discussed and agreed them with an Adviser in the Disability Inclusion Team.


We take confidentiality seriously

To do a good job on your behalf, we need to speak with other key members of staff, normally including your School Disability Contact, lecturers and the exams team. We will not share information about you without your consent.

Your Adviser will ask you to sign a form listing who we expect to need to speak with on your behalf and showing that you are happy for us to do this.  Find out more on how the University handles your personal information in the Disability & Inclusion Team’s Privacy notice.

Disability & Inclusion Team’s Privacy notice
Female student standing outdoors next to plant

Arranging an appointment and/or talking to an Adviser

If you already have an Advisor asigned, you will be able to book an appointment by visiting

Log on to MyFuture, click on Appointments at the top of the screen and then select your Advisor from the drop-down list.  Their appointments calendar will then appear and you can select a date and time that suits you.

If you do not already have an Adviser assigned, please email to request an initial appointment.

Telephone and video call appointments are available

We always try to respond promptly to enquiries and minimise waiting times.  However, there will be inevitable delays during busy periods, especially at the start of the academic year. It is always best to make contact with us as early as possible if your support needs are significant, for instance if you require specific reasonable adjustments to teaching materials or accommodation, specialist equipment or BSL interpreter, all of which can take a lengthy period to discuss and arrange.

Disabled Students' Allowance (DSA) funded support

DSA is available to some students to help  meet additional costs that arise directly because of a disability, health condition or specific learning difficulty. Entitlement depends on the criteria set by the funding body you applied to for your tuition fees, eg SAAS or Student Finance England. The DSA procedure requires you to provide approved evidence of your difficulties and to have your support needs formally assessed before any award of funding or equipment is agreed. Eligibility criteria between different funding bodies can vary and any approved support is based on individual student needs.

DSA funding is separate from any support provided directly by the University. DSA is unlikely to provide individual funded support for students where the university can provide this.

Students should be aware that applying for DSA can be a lengthy process; students are advised to consider exploring whether this option is relevant and to apply and / or discuss this with a Disability & Inclusion Adviser as early as possible. The following link gives further information on DSA.

Exam support

Your Learning Profile will include any agreed exam and assessment allowances. Where exam support has been approved, such as extra time, this should cover both formal examinations and any local ‘programme’ based tests.  Exam allowances will be co-ordinated centrally for any formal exams.  For programme-based exams, practical tests, etc, your lecturer and SDC will normally be responsible.

There are deadlines for getting approved exam allowances in place each Trimester for the University’s formal examinations. Allowances will not normally be agreed after the deadline date other than in exceptional circumstances. The deadline date is advertised on My Napier well in advance each trimester.

Find out more about Exam Adjustments

Students who think they may require exam support are advised to contact an Adviser before the deadline date, ideally early in the Trimester.

Loan equipment or software

The Library has a bank of loan laptops which can be borrowed for a week at a time. The Disability Inclusion Team also has a bank of technology and equipment available for loan.  We may be able to let students borrow software or equipment on short to medium term loans.  Please contact for further information.

Using technology support

The University has developed a range of technology  support  options  and  other useful support tools and information. Students are strongly encouraged to find out about and make use of any technology or software relevant to your difficulties, for example; mind mapping programmes and software to proof read, spell and grammar check your work and read information to you.  The Study Tools category in AppsAnywhere is your starting point to access specialist software on and off campus.

Information can be found via the Technology section

Information, training and tutorials on using software is available. Please contact for further information.

The University desktop and all standard University networked software can now be accessed remotely so you can use it anywhere with your own PC, laptop or tablet so long as you have an internet connection. Visit our IT Support pages for more information on the Virtual Desktop Service.

What to do if you have any queries or things go wrong

The Disability Inclusion Team are dealing with support arrangements for hundreds of students on an annual basis.  Although the majority of these arrangements generally work well, occasionally things do not go as smoothly as we might wish.

Please let us know of any difficulties at an early stage – it is much easier for us to address any issues as soon as they arise, rather than leaving them until the end of a Trimester or Academic Year.

Your Adviser in the Disability Inclusion Team should be the first point of contact for any issues or queries you may have about support and we will respond to your queries and try to resolve any complaints informally and as soon as possible.

For information, the University has a complaints procedure available here.

Working with staff from an approved support agency

The University uses approved support agencies to provide certain types of personal support; for example, Study Skills Tutors and Note-takers.  With your agreement, we may provide relevant information about your support needs to an agency and may also ask you to contact them directly in relation to support they are arranging for you.

It is important to be aware that agency staff can only provide you with the type of support that has either been agreed by your Adviser OR is specified within your DSA Award, including the number of hours recommended for you.  If you have any queries or concerns about support being provided through an agency or you think the support hours allocated are insufficient, you should raise any concerns with your Adviser.