Problem paying fees?
If you are facing financial hardship, temporary difficulties, or any other problem affecting payment of your fees, please address this as soon as possible. We can either discuss how best to resolve your difficulties or guide you to other services who may be able to help further.What to do if you have an issue
If you receive a fee reminder email from Credit Control, it is important that you refer to the information below and take the steps outlined. Even if you feel you are not personally responsible for your fees, do not ignore these reminders, as the University thinks you are due to pay fees.
Please contact our Fees team if you need assistance regarding any fees-related matter.
If you want to discuss your situation, you can contact us by telephone on +44 (0)131 455 6140 or by emailing creditcontrol@napier.ac.uk
Epay
On our Epay site you can either:
- Use a debit/credit card to pay your tuition, accommodation or graduation fees in full or
- Provided your account is not in arrears, set up an instalment plan to pay for your tuition fees
Understanding debt sanctions
A debt sanction is a status applied to a small number of students (less than 1% each year) who are not keeping up with their financial commitments to the University. This usually happens when:
- There’s no payment plan in place, or
- A payment plan exists but payments aren’t being made.
Before a debt sanction is applied, the University will make several attempts to contact and support you. Sanctions are only used as a last resort.
Read the Student Fees and University Debt Policy (PDF, 285kB)What happens if I’m placed on debt sanctions?
If your account is placed under debt sanction:
- You will lose access to Moodle and the library.
- You will still have access to your University email, so you can stay in touch with Finance, your Personal Development Tutor (PDT), and other support services.
This step is taken to encourage students to speak with the Finance team and find a way forward. It also helps prevent debt from growing further.
Most students resolve the issue quickly, often within a few days. However, if the situation continues:
- You will have 21 days to contact the Finance team and work on a solution.
- If no contact is made, the University may begin the process of withdrawing you from your studies.
If you're an international student, please be aware that being on debt sanctions may affect your visa. The Finance team works closely with the Visa and International Support team in these cases.
What should I do if I’m placed on debt sanctions?
- Contact the Finance team as soon as possible – they're here to help and will consider your individual circumstances.
- Speak with your PDT or programme staff for support and guidance.
What will happen with my assessments and results?
While you're on debt sanctions, you won't be able to submit coursework or access exam materials, and staff will not be able to provide alternative ways for you to submit work (such as private emails).
If you submitted work before the sanction was applied, it will still be marked, but your results will be withheld until the sanction is lifted.
You won't normally be able to defer assessments because of debt sanctions, but if there are related personal circumstances (e.g. job loss, housing issues, mental health), you may be able to apply for extenuating circumstances.
How do I return to my studies after a debt sanction?
If you've been on debt sanctions for more than two weeks or were withdrawn and are returning, the Finance team will notify your School, and staff will work with you to decide the best time to return based on your academic progress and wellbeing.
Wellbeing support
We understand that financial difficulties can be stressful. If you're struggling, please reach out for support.
- Contact the Student Funding team for support and advice on dealing with debt and money worries
- Get in touch with our Student Wellbeing team for services such as counselling and single-session therapy
- If someone is worried about your wellbeing, they can contact the University's safeguarding team to help you get the support you need