Rent and financial information
Our aim is to try and make rental costs and financial information as clear as possible for you, so we've provided a basic overview of some of the terms and processes you may come across.
Advance rent payment
You should ensure that you have enough money to cover your rent but if you miss a payment, we will try and uplift the money again using your registered card details. If after a second attempt, the payment is declined, you will need to contact us to manually make a payment. You will receive an email from the Finance Department with details of payments required and your rent account would then be in arrears.
If you are in arrears, your Accommodation Officer will contact you to make an appointment to discuss payment options. You will also receive notification from the finance department about your arrears. Any unpaid service charges will count towards your arrears so you may be contacted even if your rent instalment has been paid.
If your account remains in arrears for 3 weeks, we will contact your guarantor asking them to make payment on your behalf.
If you miss two consecutive months of rent payments and fail to make payment after our reminders are sent, we will issue you with a Notice To Quit (NTQ), asking you to vacate the property within 28 days.
Payment in full discount
Recurring Card Payment (RCP) details
Rent payment dates
Your first rental payment will be deducted on or around 10 October and monthly thereafter. Make sure you have enough money in your account to cover your rent on these dates.
If you miss a payment and fall into arrears, we will contact you to discuss payment options and will also contact your guarantor asking them to make payment.