Student talking to staff at iPoint desk

Campus Receptions and Student Centre

Your Campus Reception and Student Centre is your first point of contact for information, advice, support and signposting.

The Reception provides you with access to a range of services and support such as help with your student card.

You will find the Reception near the entrance of each of our main campus buildings.


Support from your Campus Reception

Campus Receptions provide a range of services, including:

  • Assisting with student card queries
  • Assisting with initial enquiries about registration, module enrolment, timetables, Moodle access, and referring to School Office contacts as appropriate
  • Providing advice on the student Council Tax exemption
  • Advice and signposting on a range of support services


Find us: to the left of the main building entrance

Phone us: +44 (0) 131 455 2929



Find us: Close to the main foyer. Follow the signage once you enter the building.

Phone us on: +44 (0) 131 455 2929



Find us at: LRC1

Phone us at: +44 (0) 131 455 2929



The Student Centre at Merchiston

The Student Centre is your one stop shop for a range of support services, including:

  • Academic Skills
  • Careers and Skills Development
  • Counselling and Mental Wellbeing
  • Disability Inclusion
  • Keep On Track
  • Global Mobility
  • Student Funding
  • Visa and International
  • Widening Participation
  • Chaplaincy service
  • Placements

Face-to-face appointments are carried out within one of our nine comfortable rooms and staff are on hand to welcome you and provide information. Should you wish to make an appointment at another campus, there are four rooms at Sighthill and two rooms at Craiglockhart where face-to-face appointments are carried out.


Campus Reception frequently asked questions

What is a PDT?

A Personal Development Tutor (PDT) is a member of the teaching staff who is assigned to you personally.

You should be told who your PDT is within your first few weeks at the University, but you can ask your Programme Administrator if you're not sure.

Your PDT should be your first point of contact if you have questions about course materials.

Your PDT will also offer support and advice if you are struggling with work or want to discuss your progression at the University.

What is a Programme Administrator?

A Programme Administrator is the member of staff who supports the Academics on a particular course of study.

You will often be introduced to them during week one inductions as part of your programme team. If you are not aware of who your Programme Administrator is, you can find out at the Reception or ask your PDT or Programme Leader.

Your Programme Administrator is your first point of contact for any course specific queries. They can answer most questions or direct you to the correct member of staff or department.

Your Programme Administrator can produce custom letters for you, in addition to answering questions about most University procedures.

What is a Programme Leader?

A Programme Leader is the Academic in charge of your particular course of study. They will be able to advise you on many different aspects of your studies.

You will be introduced to your Programme Leader during your Week 1 induction and their name will be in your Programme Handbook.


Contact us

If you have a question about your Campus Reception or the services we provide, please contact us by email or phone in the first instance.

We can be contacted 8.45am-5pm, Monday to Friday:

  • Email: - please ensure you include your student (registration) number, name, and contact phone number
  • Phone: +44 (0) 131 455 2929

The opening hours of each physical Reception can vary between campuses, so please phone ahead to check they are open before travelling to campus.

If you require IT help visit the IT Support pages. The Reception is not able to provide assistance with IT related matters.

Visit the IT Support pages