Cashless catering with the Enjoy app

You can download the app from the App Store, Google Play or the Microsoft Store. Just search for 'Enjoy at Edinburgh Napier.'

To sign up, all you have to do is register with your Edinburgh Napier email address at www.enjoy.napier.ac.uk. You'll then receive an email and be asked to set up a password. Once you've done this, you can then log in and access your account.

If you're having trouble registering, please email enjoy@napier.ac.uk with details of your problem.

To top up online, visit the Enjoy website and login using your email address and password. Click on Your Wallet in the side menu and click Add Funds on your cash purse. You can then select an amount to add to your account.

To pay with your student card, simply place it against the card scanner at the till.

If you're using the app on your mobile phone, tap your screen for a QR code and scan this on the white barcode scanner at the till.

Auto Top Up allows you to manage your balance so when your funds drop below a certain amount, you can automatically use your chosen card to restore the balance on your account back up to a pre-set amount.

For example, if you set a 'trigger balance' of £5 and a 'restore to' balance of £20 and your funds drop below £5, your balance will then be automatically topped back up to £20, using your selected payment card.

To use the Auto Top Up function, go to Your Wallet and click on the 'tell me more' link under Cash. You can then add a payment card and set your trigger balance and restore to balance.

You can switch the Auto Top Up off at any point by clicking on Stop Auto Top Up.

If you lose your card, log into the Enjoy website as soon as possible. Go to Your Account - Account Details - Card Wallet and then you will be able to mark the card as lost. This will disable the card so that nobody else can use it to spend money.

You should then contact the Campus Reception to order a replacement. Once your new card is printed, it will automatically be added to your account for you, as long as you registered with your University email address.

For every complete £1 that you spend with your cashless account, you will earn 5 points. For example, if you spend £1.99 you will earn 5 points. If you spend £2.01 you will earn 10 points. One point is equivalent to one pence.

You will collect points on all purchases with the exception of alcoholic beverages and qualifying hot drinks included in the separate hot drinks loyalty scheme.

In order to minimise delays, you can only spend your points when you have enough to pay for the total transaction. For example, if your purchase costs £2.50, you would need a minimum of 250 points.

To redeem your points, just ask the till operator to use your points for your purchase. Present your student card or app at the till to pay.

You can either log in to the Enjoy website where your points are visible on the home page, or view them on the app by clicking on the star icon to navigate to your wallet.

You can have an unlimited number of loyalty points. Points will remain on your account until you decide to use them. However, if your account is inactive for a period of 12 months, your account will be closed and your points removed.

No. Points are non-transferable.

No. Points are not refundable. In these occasions an exchange would be offered.

If you have a discrepancy regarding the number of points on your account, please email enjoy@napier.ac.uk in the first instance. We may require you to provide receipts as proof of purchase.

You can view your stamps on the app by opening the vouchers screen. You can also log in to the Enjoy website and view them on your Account page.

You can set up an email alert to tell you when you've earned a free drink voucher by clicking on the Account Details menu and selecting Advanced Settings to manage your email alerts.

All hot drinks served in our campus cafes and catering outlets qualify for a hot drinks stamp.

Just ask the till operator to use your voucher for your purchase when you get to the till.

You can also choose for the voucher to be applied automatically. To do this, log in to the Enjoy website, visit the Vouchers section and select 'Automatically Apply for Me'.

You can also do the same via the app in the Vouchers section.

• Ensure you enter your Edinburgh Napier email address when registering (your email address ending in ...@napier.ac.uk or ...@live.napier.ac.uk)
• When setting up your password, your password must be 8 to 30 characters in length, including: uppercase, lowercase, numbers and special characters

• To reset your password – Click Login and click the "Forgotten Your Password?" link
• Enter your Edinburgh Napier email address used to register and following the password reset instructions

Please note when setting up your password, your password must be 8 to 30 characters in length, including: uppercase, lowercase, numbers and special characters.

If you are having issues adding your bank card, please remove any existing cards saved in your account and re-add your bank card.

• Please check your junk/spam email folder.
• If you have not received an account validation email, please contact enjoy@napier.ac.uk who will be able to assist.