Student card and account

Once you have successfully set your password, you will be taken to the Security Info page on your Microsoft 365 account to set your Multi-Factor Authentication. When signing in use your email address in the format: [your Edinburgh Napier student number]@live.napier.ac.uk, e.g. 40001234@live.napier.ac.uk

Click ‘Add Method’ and select ‘Authenticator App’ or ‘Phone’. This provides extra security on your account.

You will then receive another email which will take you to the online registration process. It contains a series of simple steps which you must complete as soon as possible. Find out more on the Multi-Factor Authentication page.

If you have forgotten your password, please visit the Self-Service Password Reset service in the first instance. You should have enrolled for this as part of your Introduction to Computing and Library Services.

If you are still having difficulty, then please contact the IS Service Desk or visit your local Library or IT help desk.

The email address supplied during the application process differs from the one you are entering now. This could be due to a spelling mistake either now or on your application form or it may be because you have chosen to use a different email address.

First of all, try re-typing the email address the email came to. Please check the TO field of the email you received to ensure that email address you’re entering matches exactly with what we have. If the same error occurs, then please contact the IS Service Desk.

Your password does not meet the University’s complexity rules:

• Password must be at least 15 characters in length
• Password must not contain your name, username or your student registration number
• Password must not contain words such as “napier” or “password”

Please note that if you have been a student with us before, you will not be able to use any of your passwords used previously. This applies if it was a completely different course.

If you have just received the first email, then please wait 72 hours and try again. It is likely that your account is still being created.

If it has been 72 hours since you received the email please contact the IS Service Desk or your local Library/IT Help Desk.

You have already used the link within the ‘Getting Registered with Edinburgh Napier University Part 2 of 3’ email to set your password. This link may only be used once to set your password. If you have forgotten your password please contact the IS Service Desk or your local Library/IT help Desk.

You can find out more about MFA, including how to get help if you’re having difficulties, on the Multi-Factor Authentication My Napier page. 

Once you have completed registration you will be given an option to upload a photo for your student card via Photo Manager.

Once you have uploaded the photo and you are fully registered, your card (if you are eligible for a physical card) will be posted to the UK contact address you have confirmed in Photo Manager. Please note that student cards will only be sent to a UK contact address. If your address is not correct, you need to update your student record prior to uploading your photo.

You will have an opportunity to change this address but if you do not have a secure UK contact address yet that your card can be posted to, you may choose not to request your card at this time. Please be aware that if you request your card to be sent to an address, other than your UK contact address, and are unable to retrieve the card you may be charged £10 for a replacement. Once you have an address you can then come back, upload your photo, choose/update your address and your card will be posted to you.

When you have fully completed the registration process, have a confirmed contact address, and have uploaded a photo, your card will be sent to the card bureau for printing. The data is sent down daily every evening so will be picked up the next day and processed. Your card will be posted within 5-7 days of the bureau receiving your card data. Please note that the processing time may increase to 10-14 working days at the start of term due to a high volume of requests.

When you are fully registered, have a confirmed UK contact address, and have uploaded a photo, your card will be sent to the card bureau for printing. The data is sent down daily every evening so will be picked up the next day and processed. Your card will be posted within 5-7 days of the bureau receiving your card data. Please note that the processing time may increase to 10-14 working days at the start of term due to a high volume of requests.

You will receive a notification via the Edinburgh Napier App when your card has been posted.

No, your card will be waiting for you when you arrive at your student accommodation.

Contact Reception staff by emailing idcards@napier.ac.uk and let them know that you haven’t received your card. Staff will be able to check when your card was posted and can arrange for a reprint if required.

Login with your 8 digit Edinburgh Napier number and your password that you set earlier. You can access Photo Manager from the Next Steps page.

Don’t panic. You don’t need your physical card immediately so you can wait until you have a UK contact address before you upload your photo.

Please be aware that if you request your card to be sent to an address other than your contact address and are unable to retrieve the card, you may be charged £10 for a replacement.

If you click No where prompted this will take you to eStudent Records where you can update your contact address. Once complete, please go back to https://studentcard.napier.ac.uk/access/login and complete your photo upload. You may need to wait 5-10 minutes for your amended address to appear.

Please ensure that you have entered a valid UK post code.

Please note that student cards will only be sent to a UK contact address.

It takes a few minutes for this update to reach Photo Manager. If this happens, please try again in 5-10 minutes.

Yes, if you use Photo Manager on your mobile device, you will have the option to take a photo, or upload one of your existing photos.

Yes, these are available in Photo Manager. Your photo should:

• Be a recent colour photo
• Be a close-up of your full head and shoulders
• Be clear and in focus
• Be against a plain, light background
• Be of you alone (no other people or pets in photo)
• Show you facing forwards
• Show your full face
• Be in jpg, gif or png format
• Be at least 300 x 350 pixels

In your photo you must:

• Have your eyes open, visible and free from reflection or glare from glasses
• Not wear a hat or cover your head unless for religious or medical reason
• Not wear sunglasses
• Not have anything covering your face

You must not:

• Submit an image of someone else

Yes, your photo must be in either a jpg, gif or png format to upload.

Your photo needs to be a minimum of 300 x 350 pixels in size to ensure that it is suitable for printing on your student card. Please ensure that your photo is larger than this. 

From a PC, if you right click on your photo and click Properties, then select the Details tab, you will see the size of your photo in pixels. You can use a variety of image editing tools on your PC to resize your image.

If you have checked the size of your photo and it meets the size requirements, please contact the IS Service Desk for additional support.

No, you are only permitted to upload 1 photo. Once you have successfully submitted your photo, Photo Manager will not allow you to upload another one.

If the image you’re trying to upload appears as a black square in preview mode, please cancel your photo upload and try again on a PC or different device. If the problems persists, please contact the IS Service Desk for additional support.

If you download My Account, our Edinburgh Napier app, from the App Store or Google Play Store, you will see an electronic version of your card once you have fully registered and uploaded your photo.

You can use this to borrow books in the library and it is accepted as proof of your student status when applying for student bus/rail passes, including the Lothian Buses student ridacard.

However, the electronic version can't open University doors, including access to the building after hours or to specific labs - only your physical card can do that. You will also need to have a physical card if you are borrowing a laptop from the Lapsafe lockers. 

Some accessible toilets at the Merchiston campus are card-entry only. Please contact the Disability Inclusion team if you need to be able to use these toilets.

The privacy notice informs what data is being used, how and why.