Upcoming changes to Apple IDs
Reclaiming ENU domain Apple IDs
Do you have an Apple ID based on your University email address? If so then you will receive an email from Apple which you need to action.
As part of our efforts to improve Edinburgh Napier’s cyber security position, Information Services (IS) are introducing an improved managed Apple Mac service. This service will bring Apple Mac devices into line with our existing managed Windows devices, ensuring all students have easy and secure access to the University’s online services, whether on or off campus.
What are the changes?
The initial phase will be to reclaim Apple ID names based on a University email address i.e., email addresses ending “@live.napier.ac.uk”, so they become Edinburgh Napier managed Apple IDs.
This will require users to take action and rename their Apple ID. This phase will commence at the start of May 2022.
Who does this affect?
This will affect students who have used an Edinburgh Napier email address for personal or University use on an Apple device. Apple treat all IDs as personal.
Please note: this does not change the way you log in to the on-campus Apple Mac computers which you’ll find in the JKCC and other computer suites.
Frequently Asked Questions
I have an Apple ID name based on a University email address, what do I do?
In addition to the email, there may also be prompts on your device to indicate that your Apple ID name requires to be changed.
You can do this on the Apple website: Manage your Apple ID
Full instructions can be found here: Change your Apple ID - Apple Support
What happens to my iPad or iPhone once I’ve changed my Apple ID?
Your Apple ID name will change automatically on your personal device. Any contacts and apps linked with your account will remain in place and will be realigned to your renamed Apple ID.
Apart from the change to your Apple ID, the only other change you may see will be that the default Mail application will now be linked to the new email address of the updated Apple ID.
If you wish to access your @live.napier.ac.uk email account, you will need to configure the default Mail app with your ENU email credentials. Information Services recommend the use of the Outlook app for ENU related email – find out more about your Email.
What happens if I don’t change my Apple ID from a University email address?
We recommend that you change your Apple ID as soon as you receive the email from Apple.
I’m not sure if I have an Apple ID, how can I tell?
If you log in to these devices using an email address ending “live.napier.ac.uk”, you will need to change your Apple ID.
What happens if I don't remember my Apple password?
Please note: the IS Service Desk will be unable to reset an Apple password on your behalf. You must contact Apple directly.
What happens if I no longer use my Edinburgh Napier email address as my Apple ID?
I don't want to use my personal email, how do I proceed?
I have changed my Apple ID but I still get repeated "Sign in" requests, what do I do?
Where can I find further help?If you have any questions or need help, please contact the IS Service Desk in the first instance.
Thank you for supporting Information Services through this essential change as we work to strengthen the University’s cyber resilience.