General printing scanning and copying facilities

1. Either go to the Edinburgh Napier app or My Account.
2. Click Print Credit. 
3. Log in using your student number and password.
4. Click Add Credit.
5. Follow the on screen instructions to credit your print account using your credit or debit card.
6. Once the transaction is complete a summary page will appear, click Finish. You will return to your PaperCut payment summary where you will see your updated balance. You will also receive an automated email confirming your payment.

To check your balance:

• Go to the Edinburgh Napier app, or log in to the My Account website.
• Click Print Credit.
• Log in using your Edinburgh Napier University student number and password.
• Use the options on the left to view your transaction history and recent print jobs.

To send a print job to an MFD from an on campus PC:

1. Select File and Print.
2. Choose Follow Me Q from the list of printers.
3. Select the relevant print options including number of copies, stapling and whether or not you wish to print double sided.  Please note: by default your document will print in black and white and double sided, if you wish to print in colour and / or single sided select the relevant options from the Print dialog box.
4. Click Print. You can then release your printed document from the printer (MFD).

You can print to the MFDs via the Follow Me Q directly from your own personal device, however you will need to be connected to eduroam Wi-Fi to use the service. 

Follow the guidelines below for your device:

• How to print to an MFD from an iPhone or iPad
• How to print to an MFD from an Android
• How to print to an MFD from a Microsoft Windows laptop
• How to print to an MFD from an Apple MacBook

You can print from a laptop via the Web print service using a wireless connection.  (Please note: you cannot print out in colour using the Web print service). 

To submit a print job from a laptop:

1. Log in to My Account using your Edinburgh Napier student number and password and click Print Credit or go directly to https://studentprint-1.napier.ac.uk:9192/user. 
2. Choose Web Print from the menu on the left.
3. Click on the Submit a Job link on the right hand side:
4. Select Follow Me Q from the list of printer names then click on the green button: 2. Print Options and Account Selections. 
5. Enter the number of copies and click 3. Upload Document.
6.  Click Upload from Computer and browse to the document that you want to print.  You will see that you can only print certain types of documents.
7. Once you've uploaded your document click Upload and Complete.  Your document will be submitted for printing, a message in green will display during the submission.   You will then see the status change to read 'Held in a queue'.
8. You can now go to the nearest MFD, scan your card or manually log in and select Print Release to print the document.

To submit a print job using your Edinburgh Napier email account:

1.  Address the email to print@napier.ac.uk - no message or subject line is required.
2. Attach the file you wish to print (must be a MS Office or PDF document). 
3. Send the message.
4. You'll receive a reply from "noreply@napier.ac.uk" which will include a link which you must follow to take you to the print service webpage where you can confirm the Print Job. 
5. You can then release the print job at the MFD. 

To print in colour from a Windows PC:

1. From the Print dialog box click Printer Properties.
2. Select the Image Options and untick the "Xerox Black and White Conversion".
3. Click OK.

From your open document:

• Click File then Print.
• Select the Follow Me Q. Depending upon the application you are working in you may need to click Show Details, Advanced or More Options to view the Xerox Features option.
• Once you find it click Xerox Features to continue.  The new window should have a second drop down menu directly below Xerox Features:
• Select Colour Options and you will be presented with a number of colour settings.
• Choose Automatic or Vivid Colour and click Print.
  

1. You can visit any MFD across the University to release and collect your print job.
2. To log in to the MFD scan your student card using the card scanner.  If you don't have your student card you can log in to the MFD using your University login ID and password.
3. Click the Print Release button. 
4. Select the document you want to print. Click Print.

Remember to log off.

To check which print jobs are pending release from your print account:

1. Log in to the Edinburgh Napier app and click Print Credit or go directly to https://studentprint-1.napier.ac.uk:9192/user
2.  Log in using your student number and password.
3. The Summary page will open. From the menu on the left click Jobs Pending Release.
4. You'll see a list of your print jobs.  If you wish to cancel a job click on the Cancel button next to the relevant item.

To cancel a print job via your Print Account:

1. Log in to the Edinburgh Napier app and click Print Credit or go directly to https://studentprint-1.napier.ac.uk:9192/user
2. Log in using your student number and password.
3. The Summary page will open. From the menu on the left click Jobs Pending Release.
4. You'll see a list of your print jobs, click on the Cancel button next to the relevant item.

1. Scan your student card using the card scanner or log in using your student number and password.
2. Click the Print Release button.
3. Select the document you want to delete then select the Delete button. The print job is now cancelled and will disappear from the list.

From the Virtual Desktop Service (VDS) you are able to print to a sub-set of on-campus network printers.

To attach to a printer when required:

1. Click on the Announcements and Print Setup icon.
2. Click Setup Campus Printer and follow the on screen instructions to install a printer.

Devices running Windows or Mac OS X Operating systems can also print to a local printer already connected to the device. 

 

If your print job contains over 250 sheets then you should send it to Print Services. 

Find out more on the Dissertation and Specialist Printing page. 

To log out of the MFDs, either:

• Scan your student card, or
• Click on your student number on the top left and click Log Out, or
• Click on the Log out icon on the touch screen:
   

In the first instance you should contact the Information Services Help Desk at one of these locations -

• Merchiston: JKCC or the Library Help Desk
• Craiglockhart: Library Help Desk
• Sighthill: LRC2

Alternatively contact the central IS Service Desk 

• Tel: 0131 455 3000
• Email: ISServiceDesk@napier.ac.uk