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 About Us and Contact


​About Us and Contact 


Information Services provide telephone and email support to staff and students 24 hours a day, 365 days a year!

How to Contact the IS Service Desk

UniDesk Self Service

UniDesk Self Service enables you to log and track calls anytime from anywhere 24/7! 
Note:  all calls logged via self service will be handled during our advertised opening hours which can be found here. 

Telephone and Email

Telephone: +44 (0)131 455 3000

Email: ​

During opening hours the the IS Service Desk will provide telephone and email support.  The IS Service Desk have extended their opening hours - find out more​​

Outwith these hours the telephone and email support will be provided by the NorMAN Helpline at which time you'll recieve a response from More information about NorMAN can be found at:​​


Follow us on Twitter: @EdNapITSupport and @EdNapITBytes​

 Ask us about how to access your email, join the wireless network, or anything else related to Edinburgh Napier University's IT Services

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Ask us to divulge personal information like passwords​

Face to Face Support

Get in-person help at the JKCC helpdesk or any of the Library /​ LRC Helpdesks​. 
Opening Hours for the Computer Suites can be found here​:

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