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 About Us and Contact

Have a quick question? If so then why not see our top 10 Quick answers, your answer might be already there! If this doesn't solve your problem, here is how to contact us:
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​About Us and Contact 

 

Information Services provide telephone and email support to staff and students 24 hours a day, 365 days a year!

​Check the status of our services using the Service Status Screen

Do you have a question about any of our services? Check out our askNapier Knowledge Base.  

Find out about the services we offer by visiting the IS Service Catalogue​


How to Contact the IS Service Desk


UniDesk Self Service

 
UniDesk Self Service enables you to log and track calls anytime from anywhere 24/7! 
Note:  all calls logged via self service will be handled during our advertised opening hours which can be found here. 


Telephone and Email

Telephone: +44 (0)131 455 3000

Email: ISServiceDesk@napier.ac.uk ​

During core hours the IS Service Desk will provide telephone and email support. 

Outwith these hours the telephone and email support will be provided by the NorMAN Helpline at which time you'll recieve a response from it.normanhelpdesk@northumbria.ac.uk. More information about NorMAN can be found at: http://www.outofhourshelp.ac.uk/​​


Twitter

Follow us on Twitter: @EdNapITSupport and @EdNapITBytes​


 Ask us about how to access your email, join the wireless network, or anything else related to Edinburgh Napier University's IT Services

Express your opinion respectfully

Retweet anything you think others might want to know

Tweet anything that could offend another member of the Edinburgh Napier Community 

Use profane or coarse language to express yourself

Ask us to divulge personal information like passwords​


IT Support Tool

Submit queries, files and  desktop screenshot directly to us from your PC.  Find out more...​


Face to Face Support

Get in-person help at the JKCC helpdesk or any of the Library / LRC Helpdesks​
 
Opening Hours for the Computer Suites can be found below:

 
 

 Tweets from @EdNapITSupport

 


 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
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