IT Support
 
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Welcome sign outside Craiglockhart

Welcome to Edinburgh Napier University

If you've just started at the University you'll need to know how to access and use our IT Services whether you’re based on or off campus. 

Before you go any further you should work through the Introduction to Computing and Library Services.  This is a Moodle module which provides information about all our online services, Library and IT.

Go to the Introduction to Computer and Library Services Find out how to download the Edinburgh Napier app
 

Logging in to our services

To log in to any of our online services on or off campus you’ll need to know your Edinburgh Napier student number, email address and password:

  • When you started at the University you will have been given an 8 digit student number, also sometimes referred to as registration number.
  • Your email address is: <your student number>@live.napier.ac.uk, e.g. 00123456@live.napier.ac.uk.
  • You will have set your password as part of the Getting Registered process, you should also have registered for Multi-Factor Authentication (MFA) and the Self-Service Password Reset (SSPR) service.
Find out how to protect your password
Student working with laptop in foreground
 
Student using laptop

Connect to University Wi-Fi

As an Edinburgh Napier student you have free access to the Edinburgh Napier wireless network which is eduroam.  

Once connected to eduroam you have wireless access both on campus and at other participating institutions. 

You log in to eduroam using your Edinburgh Napier email address (<your student number>@live.napier.ac.uk) and password. 

Find out how to connect to Wi-Fi
 
 
Student speaking to an Information Services staff member at the JKCC Helpdesk.

IT Support

Access online help and find out how to contact the IS Service Desk for 24/7 support. 
Student at JKCC helpdesk

How do I

Find out how to access and use all our online services and software both on and off campus. 
Student using the Edinburgh Napier app on a mobile phone.

Service Status Screen

Something not working? Check the status of our online services. 
 
 

Research students

Research students at Edinburgh Napier University get access to two different Information Services (IS) accounts:

  • Your student account: this will allow you to access different University networks, systems and information related to qualification only tasks. 
  • Your staff account: this will allow access to Worktribe and wider academic activities (where relevant). 

The account that you will use will depend on your role. 

The IT for Researchers document details when you need to use each of these accounts, how to move between accounts and where you get additional information and support if you have any questions.

Open the IT for Research Students document
 
 

Useful information for all new students

Click on the links below to find out how to:

Access a computer on campus Access your email Save your files Access a University laptop Get Moodle support Get free software Connect to a University desktop off campus Get connected to University Wi-Fi Read the Student Loans Company's Fraud Facts for Freshers