iPad and pen on a desk

Online Learning

Moodle is the online environment we use at Edinburgh Napier University for supporting learning, teaching and assessment. 

You can access Moodle from anywhere with an Internet connection via https://moodle.napier.ac.uk or the Edinburgh Napier mobile app.

Moodle is the main tool you will use for online learning however your lecturers may also share materials using Webex, Panopto and Microsoft Teams.

If you have any questions about using these tools and you cannot find the answer on this page then post a message to the Tools for Online Learning Moodle Forum.


Tools for Online Learning Forum
 
 

Moodle

Moodle provides you with access to electronic resources, communication, assessment and collaborative tools.

It allows you to access important course and module information and undertake aspects of studying any time, almost any place. 

Once you have matriculated you will automatically be registered in Moodle and enrolled on to the relevant modules and programmes.

You access Moodle by logging in from your computer, smart phone or tablet.  Log in using your University email address and password. 

All modules have a Moodle presence, but the way it is used is at the discretion of your module leader - please take the time to find out how Moodle will be used within your modules. 

Open Moodle
 
 

Frequently asked questions

How do I log in to Moodle?

When you are on campus you should automatically log in to Moodle when you open a browser.
 
If you are using an off campus computer or the Wi-Fi then you are directed to a Microsoft log in screen:
 
Edinburgh Napier University Office 365 Off Campus login screen
  • Enter your University email address in the format, <your student number>@live.napier.ac.uk, e.g. 00123456@live.napier.ac.uk and click Next
  • Enter your University password and click Sign in. 
  • You will be asked if you want to stay signed in - Information Services recommend that you click No.
  If you are having difficulty logging in to Moodle then you should contact the IS Service Desk in the first instance.

I'm having difficulty accessing Online Services, what do I do?

If you are having difficulty accessing University websites and online services you may need to clear your browser cache. 

Instructions for clearing the cache can be found within the relevant browser's help pages - see links below:

  • Google Chrome - instructions for clearing cache can be found on the Google web pages
  • Microsoft Internet Explorer - instructions for clearing cache can be found on the Microsoft web pages. 
  • Microsoft Edge - instructions for clearing cache can be found on the Microsoft web pages
  • Mozilla Firefox - instructions for clearing cache can be found on the Mozilla web pages. 
  • Apple Safari on a Mac - instructions for clearing cache can be found on the Apple web pages.
  • Apple Safari on an iPhone or iPad - instructions for clearing cache can be found on the Apple web pages

Why can't I see my module choices on Moodle?

There may be a number of reasons why you cannot see modules on Moodle.  Please ensure that you have:

  • Matriculated
  • Selected option modules
  • You need to be enrolled onto modules before these are shown on Moodle.

If you are still experiencing difficulties please contact the IS Service desk.

I have incomplete or incorrect modules after logging into Moodle, what do I do?

It may take 48 hours after matriculation for access to modules.

If you have incorrect or missing modules in Moodle after this period, you should check your module enrolment information on eStudent Records before contacting your School Office: 

  • Log in to the My Account section of My Napier and select eStudent Records.
  • Check that the Course Overview filters are set to the correct session/trimester, or set to ‘All’:

           Screenshot of Course Overview filters in eStudent Records

If still not visible then you need to contact the School Office, details are below:

One of my modules is completely empty, what do I do?

The content of a Moodle module is at the discretion of the module leader.

If there is no content in module then contact your module leader or school office.

Why can I only see some of the module content?

Access to content may be restricted to completion of prior tasks.

Contact your module leader in the first instance.

Where can I find information regarding Moodle privacy?

You can view the Moodle privacy information on the Moodle Privacy Information page

How can I manage my email notifications from Moodle?

By default, you'll receive forum messages as a daily digest in the evening.

The digest is a single email containing all forum messages, which prevents students from receiving too many emails.

You can change your email preferences:

  • From your Moodle dashboard you should click on your name and select 'Preferences'. In the next page click 'Forum preferences'.

          Screenshot showing how to update Moodle email preferences

There are three options from the email digest type drop-menu:

  • No digest means you will get a single email for every forum post.
  • Subjects means you will still get an email digest but it will only contain headings, which are just links to the forums in Moodle.

     Screenshot showing Moodle email preference options

Unsubscribing from Email Notifications

Forum subscriptions control whether students are notified by email when new messages are posted.

If the forum has been setup by the module leader with optional or auto subscriptions then you can unsubscribe from the forum by clicking the cog icon and choosing the unsubscribe option. 

Screenshot showing how to unsubscribe from a Moodle forum.
 
If the forum has forced subscription then you cannot unsubscribe, so check with your module leader if that is the case.

Office 365 Email Rules 

You can set up rules to automatically perform specific actions on messages as they arrive which can be very helpful for managing Office 365 inboxes. 

You may wish to create folders and create a rule that automatically moves messages from Moodle to those folders, create a rule that forwards certain email messages to a personal email address.

Guidelines for creating and using rules can be found on the Microsoft website

 

Can I access Moodle from my Mobile Device?

Yes, you can access Moodle via the Edinburgh Napier app. 

Find out how to download the Edinburgh Napier app. 

Can I install Respondus Lockdown Browser on my own computer?

If you require LockDownBrowser on your own computer then you can download the application installer from the Respondus website, selecting the Windows or Mac OS version. You can also use an iPad app but you must inform your examiner as this option must be enabled in the Moodle quiz settings. 

If you require LockDown Browser on a University computer then it is available via Apps Anywhere. LockDown Browser does not work on thin client computers or the Virtual Desktop. Please note that loaned laptops prohibit installation of any software.

student quick start guide is available from the Respondus website.  

About Respondus LockDown Browser

Respondus Lockdown BrowserRespondus LockDown Browser is a locked browser for taking quizzes in Moodle. It prevents you from printing, copying, going to another URL, or accessing other appications during the quiz. If a Moodle quiz requires that LockDown Browser be used, you will not be able to take the quiz with a standard web browser, and once a quiz has been started you cannot exit until the submit all and finish button is clicked. LockDown Browser should only be used for taking Moodle quizzes and should not be used in other areas of Moodle.

Using with a webcam (Respondus Monitor)

You may be required to use LockDown Browser with a webcam which will record you during an online, non-proctored exam (the webcam feature is referred to as Respondus Monitor). Your computer must have a functioning webcam, microphone and internet connection. 

Respondus privacy information

Please view the general  GDPR information on the Respondus website, and the specific privacy information for Respondus Lockdown Browser and Respondus Monitor .

 

Where do I find information on Turnitin?

You'll find out more about Turnitin on the Turnitin page.   

I cannot find a Turnitin Assignment link, what do I do?

Use of Turnitin is at the discretion of individual tutors and so you should contact your module leader in the first instance.

Please refer to the Turnitin page for a full set of Turnitin FAQs.

I am unable to upload an assignment to Turnitin, what do I do?

View the Turnitin help information on the Turnitin page

The assignment due date may have passed.

You should email the module leader in the first instance.

Turnitin reports are not available for my submission, what do I do?

During busy periods there can be a delay in Turnitin reports being generated.

All you can do is wait until the report is ready and contact your module leader if the delay is going to cause an issue with your coursework deadline.

Please refer to the Turnitin page for a full set of Turnitin FAQs.

 
 

Getting further help

If you are encountering problems using Moodle you should use the contact information below to contact the correct department.
 
Please be as specific as possible when describing the problem and include details of any error messages which appear. If contacting any of the departments about a specific module, please ensure that you provide your matriculation number, and the full module title and module code.
 
Please note that you should use your University email account for all email correspondence, unless you are unable to access the service.
 
 

IS Service Desk

If you are having problems logging into Moodle then view the FAQs above before contacting the IS Service Desk

If you do not have access to your Edinburgh Napier Email account you should contact them by phone or visit one of the IT Helpdesks on campus.


Student Records Online & Your School Office

If you have incorrect or missing modules in Moodle, you should check your module enrolment information on the Student Records Online website before contacting your school office.

You will find instructions on how to do this in the FAQ above: "I have incomplete or incorrect modules after logging in to Moodle, what do I do?". 

Your Module Leader

Check with your Module Leader regarding all problems with materials and activities within a Moodle module.

Since a Moodle module is a private classroom, responsibility for content lies with the Module Leader.